Frequently Asked Questions
Here we have collected the most frequently asked questions. Please read them before contacting support.
Shipping Information
What shipping methods are available?
We offer free delivery within the West GTA area for orders over $50 placed before 4:00 PM. For areas outside West GTA, we select the best available courier. Delivery times may vary by location.
Do you ship internationally?
We currently ship to Canada and the United States only. If you are ordering from outside these regions, please contact us at [email protected] for assistance.
How might I obtain an estimated date of delivery?
Orders placed before 4:00 PM on a business day are typically dispatched the same day. Once your order ships, you will receive a tracking number by email so you can follow your delivery in real time.
Can I split my order to ship to different locations?
Each order can only be shipped to a single address. If you need parts delivered to multiple locations, please place a separate order for each address. For assistance, contact us at [email protected].
Payment Information
What payments methods are available?
We accept Visa, Mastercard, and American Express. Approved trade accounts may also be eligible for invoice payment terms — contact us to discuss your account options.
Can I split my payment?
We do not offer split payments on a single order. If you are a trade account holder and need flexible payment arrangements, please reach out to us at [email protected] to discuss your options.
Orders And Returns
How do I return or exchange an item?
We want you to be completely satisfied with your purchase. If you need to return an item, simply contact us within a reasonable time of receiving your order. Items must be in unused, original condition. No complicated questions — we will guide you through the process.
Email: [email protected]
Phone: +1 (416) 570-3003
How do I cancel an order?
You can cancel your order at any time before it has been dispatched. Once an order has shipped, it cannot be cancelled — but you may return it after delivery. To cancel, contact us immediately at:
Email: [email protected]
Phone: +1 (416) 570-3003
A full refund will be issued for cancelled orders.