Return Policy and Warranty
If for any reason an item you have purchased from QFP’s does not meet your satisfaction, you may return that item any time you would like. We know life gets busy and we don’t want to hold you or your money hostage. For all returns you will need an RTS number assigned to you by filling a form before we can accept any returned merchandise. The following conditions must be met:
- All returned goods must be in their original state in new, resalable condition
- Products cannot be dented, scratched or have any protective material removed
- Shipping Fees are non-refundable
- All returns must have a valid RTS number issued by our customer support department
- Orders can be canceled only prior to shipment or the start of the manufacturing process
- Collect shipments are not permissible and will be refused
- Customers are responsible for all return shipping costs unless the item is being returned because of a definite error by QFP’s.
Upon receiving the item back into inventory, we will issue a credit back to the customer in the form of payment that the original order was received (Paypal, credit card, etc.)
How do I obtain an RTS/RGA number?
Log in on www.QuickFitParts.com Click warranty/return “Completed form then, Enter all required information as indicated. Be as detailed as possible regarding the reason you wish to return the item and state the condition. Indicate what action you prefer. Depending on the condition of the product you may be entitled to a refund, replacement, or store credit.
We are proud to be the ONLY company in this industry that does not charge our customers restocking fees. We are confident in our products and we want to provide our customers the BEST service, so at QFP’s as long as we receive your package back in the same condition it left, there are no hidden fees.
Within 24 hours, or the next business day, one of our representatives will be in contact via email with further instructions.
Damaged, Defective, or Incorrect Products
In the event your product is damaged in transit please contact us immediately. All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through QFP’s. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item.
If your product is received damaged or incorrect, please contact our customer support department at your earliest convenience. Please do not attempt to install the part as this will void any return options. A refund for the incorrect product will be applied, upon return and inspection. If a replacement is needed before the original product is returned, the replacement must be purchased.
Orders not listed with a lead time can only be cancelled prior to the order shipping. If your item is subject to a lead time greater than 7 business days, it can only be cancelled before the manufacturing process has begun. If the order needs to be cancelled before the completion of production, you will be subject to the manufacturer’s cancellation fee. To avoid the cancellation fee, the order can be completed and shipped to the address on the order. When the product is received, you will fill up the form to obtain a RTS number to return the unwanted product. The return shipping would be at the customer’s expense and the original shipping would not be refunded for cancellation scenarios.